I have not received my item despite several attempted communications. All responses from representatives were bloated and dismissive; supplying information I already had as if they were providing assistance. My package has appeared as “USPS awaiting package” for 15 days. Your website claims 3-7 day shipping, I placed the order over a month ago. All representives claim they will look into the problem and get back to me, yet they never do. This is the worst customer service I have ever encountered. They supply no real information or answers while making it blatantly obvious that they’re only there to make manipulate customers with psycho babble. I haven’t received my product, nor a refund that was ordered as a gift a month before Christmas. Horrible customer support and management.